Privacy Policy

At Teknik Barkod, we take the privacy of our customers seriously. This policy explains what personal information we collect when you browse or shop with us, how we use it, and the steps we take to keep it secure, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Teknik Barkod ("we", "us", "our") is the data controller responsible for the personal information described in this policy. If you have any questions about how we handle your data, you can contact us at:

Email: contact@teknikbarkod.co.uk
Phone: 020 7946 0958 (placeholder — replace with your business number)
Address:

Information we collect

We collect personal data that you give to us directly, and some information that is collected automatically when you visit our site.

Information you give us may include:

Your name, billing and delivery address, email address and phone number
Company name and VAT number, if you order as a business
Order details, including the products you've purchased and any specifications for custom-printed ribbons or labels
Payment information, which is processed securely by our payment provider — we don't store your full card details ourselves
Any information you share with us when contacting customer service, leaving a review, or signing up for marketing emails

Information collected automatically may include:

Your IP address, browser type and device information
Pages viewed, time spent on the site, and how you arrived at teknikbarkod.co.uk
Cookie identifiers (see "Cookies" below)

How we use your information

We use your personal data to:

Process and deliver your orders, including custom label and packaging requests
Communicate with you about your order, including dispatch and delivery updates
Respond to enquiries, returns and complaints
Improve our website, products and customer experience
Send you marketing communications, where you've agreed to receive them
Meet our legal and accounting obligations

We rely on the following legal bases under UK GDPR: performance of a contract (processing your order), legitimate interests (improving our services and preventing fraud), consent (marketing emails and non-essential cookies), and legal obligation (tax and accounting records).

Our website uses cookies and similar technologies to remember your preferences, keep your basket working correctly, and understand how visitors use our site. Some cookies are essential for the site to function; others (such as analytics cookies) are only used with your consent. You can manage or withdraw your cookie preferences at any time through the cookie settings banner on our site.

Sharing your information

We don't sell your personal data. We may share it with trusted third parties who help us run our business, including:

Couriers and delivery partners, to get your order to you
Payment processors, to handle transactions securely
Wix.com Ltd, who host and power our website
IT, email and software providers who support our operations
Professional advisers (such as accountants), where required

Each of these providers is only given the information they need to perform their service, and is required to keep it secure.

International transfers

Some of our service providers, including our website hosting provider, may store or process data outside the UK. Where this happens, we put appropriate safeguards in place, such as Standard Contractual Clauses or reliance on a UK adequacy decision, so your data continues to be protected.

How long we keep your data

We keep your personal data for as long as necessary to fulfil the purposes set out in this policy. Order and transaction records are typically kept for six years to meet HMRC and accounting requirements. Marketing data is kept until you unsubscribe or ask us to stop. After this, we securely delete or anonymise your information.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Ask us to delete your data, where applicable
Restrict or object to certain processing
Receive your data in a portable format
Withdraw consent for marketing at any time

To exercise any of these rights, email us at contact@teknikbarkod.co.uk. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Keeping your data secure

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Children's privacy

Our website and products are intended for business and adult consumer use. We don't knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page with a new "last updated" date.